Returns/Refunds of items

You can return an item for an exchange or to obtain a refund, contacting us within 30 days from the purchasing date. If you want a different item, then you’ll need to return the unwanted item for a refund and place a new order.

All requests must be placed within 30 days from the day you have received the order from us. When you exchange your order, please include the return label with the following details marked on it:

  • The good/s name/s and quantity
  • Which items you’d like exchanged or refunded

 

We’ll send you an email to let you know once we’ve received your return with the details of any refunds and exchanged items. Any exchanged items will be sent to the default delivery address on your account using the same delivery service as your original order. If we’ve refunded you for any items, the funds can take up to 10 working days to appear in your account depending on your bank/card issuer. Note that the customer is responsible for the return costs under any circumstances.

In any case, FLASHFOMO has no obligation to undertake or facilitate the return/refund of any goods, except as required by the law.